Cancellation Policy
CAMPING VILLAGE CANCELLATION CONDITIONS
Art.1: Notice of cancellation
- Cancellation of the stay must be communicated in writing via email to the address: [email protected]
- All cancellations communicated by telephone will not be taken into consideration.
- Management of the cancellation will be carried out no later than 48 hours after receiving the email
Art.2a: Cancellation of bungalows
- In the event of a cancellation request received within 8 days before the arrival date, Camping Village will refund the deposit paid, from which up to a maximum of €100.00 will be deducted for secretarial costs, plus any bank charges .
- In the event of a cancellation request received 7 to 2 days before the arrival date, the Camping Village will issue a voucher equal to the sum paid, minus €100.00 for secretarial costs, exclusively for the cases listed below. The voucher must be used within the year following the year of issue. The voucher will only be issued following unforeseeable causes at the time of booking such as:
- clinically documented illness, injury or death of the booking holder.
- illness, injury or death, clinically documented, of one of the family members, indicated in the personal data sheet at the time of booking confirmation
- impossibility for the booking holder to take advantage of the holidays due to dismissal by the employer, in this case, the holder of the booking must produce a copy of the dismissal letter.
- In the event of a cancellation request received within 1 day prior to the arrival date, no refund will be due.
Art. 3a: Cancellation of pitches
- In the event of a cancellation request received within 8 days before the arrival date, Camping Village will refund the deposit paid, from which up to a maximum of €50.00 will be deducted for secretarial costs, plus any bank charges .
- In the event of a cancellation request received 7 to 2 days before the arrival date, Camping Village will issue a voucher equal to the sum paid, minus €50.00 for secretarial costs, exclusively for the cases listed below. The voucher must be used within the year following the year of issue. The voucher will only be issued following unforeseeable causes at the time of booking such as:
- clinically documented illness, injury or death of the booking holder.
- illness, injury or death, clinically documented, of one of the family members, indicated in the personal data sheet at the time of booking confirmation
- impossibility for the booking holder to take advantage of the holidays due to dismissal by the employer. In this case, the holder of the reservation must produce a copy of the dismissal letter.
- In the event of a cancellation request received within 1 day prior to the arrival date, no refund will be due.
Art. 4: Late arrivals
- In case of postponed arrivals the customer must in any case make payment for the entire sum agreed in the booking letter.
- In case of postponed arrivals communicated within 14 days of the arrival date and caused by the unforeseeable events listed above, a voucher will be issued for the days not used. After this date no refund will be made.
Art. 5: Early departure
- For early departures, no refund will be made for unused holidays.
- For early departures due solely to illness or accidents, a voucher will be issued for the days not used. Only after presentation to the Management of a copy of the first aid or emergency medical certificate.